Approximately eight weeks after their initial contact, the employers were asked a series of questions about the situation they discussed with JAN and the quality of the services JAN provided.The study results consistently showed that the benefits employers receive from making workplace accommodations far outweigh the low cost.Employees who use accommodation as a primary conflict management strategy, however, may keep track and develop resentment.The avoidance strategy seeks to put off conflict indefinitely.
The object is to find a creative solution acceptable to everyone.
Highly assertive personalities often fall back on competition as a conflict management strategy.
The competitive strategy works best in a limited number of conflicts, such as emergency situations.
Employers reported that providing accommodations resulted in such benefits as retaining valuable employees, improving productivity and morale, reducing workers’ compensation and training costs, and improving company diversity.
These benefits were obtained with little investment.